Refund policy
Returns and Exchanges
We accept eligible returns requested within 30 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.
To request a return, email info@bossupjewels.com with your order number. Please wait for return instructions before sending your item.
Items That Cannot Be Returned
- Personalized or customized items
- Gift cards
- Free promotional gifts
- Items marked final sale
- Earrings that have been worn
Customers are responsible for return shipping costs for non-defective returns. Original shipping charges are nonrefundable.
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional processing time.
Damaged, Incorrect, or Incomplete Orders
Please inspect your order when it arrives. If an item is damaged, incorrect, incomplete, or not as described, contact us within 3 days of delivery with your order number and clear photographs.
For an approved claim, we will offer a replacement or refund and cover the related return shipping costs.
30-Day Workmanship Guarantee
For 30 days after delivery, Boss Up Jewels covers verified workmanship issues such as clasp failure, setting failure, or stone loss during normal wear.
We will replace the item when available. If it is sold out, we may provide an equal-value replacement or refund.
This guarantee does not cover normal wear, scratches, tarnish, plating wear, damage caused by chemicals, water, impact or force, loss or theft, or items altered or repaired by another party.
Cancellations
Orders may be canceled before fulfillment begins. Contact us as soon as possible at info@bossupjewels.com. Once fulfillment has started, we cannot guarantee cancellation.
B2B orders are governed by the separate terms provided through our B2B program.